![]() ![]() Gemini, the cryptocurrency exchange backed by the Winklevoss twins, said some of its systems are experiencing outages because of the Fed disruption. It’s not clear how many banks or companies are affected by the outage. In an update, the Fed said that it has “taken steps to help ensure the resilience” of Fedwire and national settlement service applications “including to the point of failure.” “Our technical teams have determined that the cause is a Federal Reserve operational error,” the message said. ET, according to a message on the Fed website. Fed staff “became aware of a disruption for all services” beginning around 11:15 a.m. More than $3 trillion was transferred daily using Fedwire during the fourth quarter. In a statement, the Fed blamed an “operational error” and said it is working to restore services and communicate with customers.īanks, businesses and government agencies rely on Fedwire to transfer vast sums of money around the US banking system. ![]() Other Fed services are still down, however. If you’d like more information regarding this, please refer to our T&Cs or ask our customer support team for more information.The Federal Reserve suffered a widespread disruption in multiple payment services Wednesday, including a system that banks and businesses rely on to zip trillions of dollars around the financial system each day.Īfter experiencing problems for several hours, the crucial payment system, known as Fedwire, resumed normal operations shortly before 3 p.m. Please note that services offered through Gemini Europe Services Limited are not handled by the Financial Ombudsman Service. Or visit the Financial Ombudsman Service Website here. You can contact the service by writing to: ![]() Please note - If you receive a final response email from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our email. If we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the outcome that you have received, you can refer your complaint directly to the Financial Ombudsman Service. This means that should you be unhappy with how your complaint has been handled, you may be able to refer your complaint to the Financial Ombudsman Service. Gemini Europe Limited is an E-Money Institution, authorized by the FCA (FRN 900988). For more information on the UK complaints process see the Gemini Europe User Agreement here.For a full list of state regulators and their contact information, please see our User Agreement here.Please visit and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS. If you still have an unresolved complaint, you may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511 +1 (212) 709-1540. New York State Department of Financial Services - If you are located in the State of New York and have a complaint, please first contact Gemini Support.You can find the 24/7 customer support phone number by visiting the Help Center in the Card Settings area of your credit card account. We also greatly appreciate taking a few moments to best categorize your request to help us provide the fastest accurate service. You can also view articles we have published with FAQs. We also greatly appreciate taking a few moments to best categorize your request.Īll Gemini Gemini Credit Customer Support Inquiries can be submitted via our support request form here. For the fastest service, please specify the email address associated with your Gemini account. All Support Inquiries must be submitted via our support request form here. ![]()
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